In addition to announcing a first quarter profit this past week, management announced in a press release a sweeping new customer service initiative that they hope will address the myriad of problems that flight attendants and passengers have reported to the company regarding recent and on going service failures. From hiring more customer service agents at airports across the system to increasing the quality and quantity of Buy on Board; management announced promises to win back the loyalty of passengers by making enhancements to the inflight experience. However, the employees of US Airways know the real story. Management is big on promises and short on delivery. Management must wake up to the fact that this merger and airline will never live up to its full potential until employees and passengers are treated as assets rather than liabilities and until new labor contracts are fairly negotiated and completed. In the meantime, this customer service initiative will likely fall into the bulging trash heap of previous failed management promises and be worth little more than the paper it was written upon. If management is serious about fixing the problems that they have created the need to negotiate a labor contract that addresses the needs of our membership. No more sub-standard management proposals. No more attacks on Benefits and FMLA. No more violating our current contracts in the name of synergy. It time to turn up the volume on Flight Attendant frustration. US Airways Labor Coalition Picket and Protest US Airways’ Doug Parker will be a panelist and join other CEO’s and senior executives of American, Spirit, Hawaiian, Virgin Atlantic, STAR Alliance, British Airways, jetBlue, Boeing and Airbus for the 16th Annual Phoenix Sky Harbor Airport Aviation Symposium’s “Aviation 2007- In Search of New Strategies for Success”, May 8-10, 2007, held at the Biltmore Resort in Phoenix. Mark your calendars for May 8 from 11:00 am to 12:30 pm and join your fellow brothers and sisters at ALPA, AFA-CWA, and other groups as labor unites for “Frustration and Fury II”- A Labor Coalition Picket and Protest. We are requesting you wear white shirts with blue pants/jeans or uniform. We have arranged bus transportation for all participants from the staging area at Harkins Arcadia Movie Theatre, |