Some Delta workers are worried about the number of Northwest
executives and officers given leadership positions in the
post-merger airline.
A representative of one of the work groups spelled out these
concerns in a letter he e-mailed to employees earlier this
month. But the representative also staunchly defended the
leadership selections and urged employees to keep an open
mind.
The message came from Joe Piller, who represents the
supervisory and administrative personnel group on the Delta
Board Council. The council meets with airline executives and
attends board meetings to represent Delta non-contract employees
and provide insight on their perspectives, concerns and ideas,
and Piller’s group accounts for about 10% of the
non-contract employees at the pre-merger Delta.
In July, Delta unveiled a nine-member leadership team for the
post-merger carrier that included five of its most senior
executives, and four from Northwest. In an additional
announcement Oct. 31, two days after the merger became official,
Delta announced more leadership changes that included internal
promotions for COO and CFO, and a mix of Delta and Northwest
executives and officers for other positions.
In Piller’s e-mail, distributed only internally but
obtained by AviationWeek, Piller tells workers the Board Council
has heard their concerns about the makeup of the post-merger
leadership. Piller did not say how many employees expressed such
concerns, and did not respond to AviationWeek requests for
comment.
“As organizational charts for the new Delta are being
published, Delta people are asking the Board Council questions
concerning Northwest co-workers and how they will fit within the
Delta culture,” Piller wrote. “Some have told us,
‘It seems like we have more Northwest leaders than
pre-merger Delta leaders in the new company. Will they carry-on
the Delta culture that is legacy and heritage valued by
generations of Delta people and customers?’”
But Piller also tries to allay those concerns in his message,
which he sent solely to members of the work group he represents,
although the message apparently has since been passed on to
other workers as well.
“There is no question the Delta that we know today will
most definitely change with the blending of talent from both
companies as we combine the strengths of two great airlines into
one,” he said. “I think we can’t forget that
the success of Delta is a history of mergers and acquisitions
which have changed the business and the culture for the better
over time. I know Delta will continue to grow on the foundation
we have built over the last 79 years and will now include the
best from Northwest. I also believe the new Delta will carry-on
the fundamental principles that have made Delta a great
airline.”
“As I’ve said, Delta people are concerned by the
arrival of so many new leaders and co-workers from
Northwest,” Piller continued. “What we have to
remember is that no one is really ‘born’ at
Delta...well, except for perhaps a few second and third
generation Delta people. Most of us come to Delta from somewhere
else; Pan Am, Western, the military or a company outside of the
industry. I think it’s more important to see what kind of
people these new leaders and co-workers are from Northwest, what
they believe in and do they have the Delta DNA that makes our
culture unique.”
Piller asked workers to “keep in mind recent successful
leaders and colleagues who came to us from other
companies.” He cited former CEO Jerry Grinstein as
“the perfect example of a leader who was not
‘born” at Delta.” He also cited current CEO
Richard Anderson, who spent 14 years in leadership positions at
Northwest but “has made a commitment to manage by the
values of the Delta culture” by putting the
airline’s guiding principles in writing.
“For Delta people who fear Delta’s culture will
be unrecognizable in a couple of years because of the merger, I
think we’ll see that some aspects of Delta’s culture
will certainly change like it did with previous mergers in our
history. But that change will be shaped by Delta people,”
Piller assured them. “The culture of a company can
certainly be guided by its leaders, but it is owned by its
employees and customers. It is the responsibility of every Delta
employee to keep the best parts of our culture and heritage and
pass it along to the new members of the Delta family regardless
of how they come to Delta.”
Delta declined to comment on Piller’s
message. |