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29 April 2009
APOLOGY & ENDORSEMENT FROM DELTA
PRESIDENT ED BASTIAN ON THE HORIZON?
In a vicious anti-union video distributed by Delta Air
Lines last year, Mr. Bastian stated, "If someone came in and
was able to convince me that AFA actually allowed us to serve
our customers better, I'd say vote for a union, but I don't
believe that to be the case." Well, the 2009
Airline Quality Ratings for 2008 performance were announced
in April and the highly unionized Northwest ranked 4th in
overall quality, with Delta coming in at 12th with the worst
performance of any major carrier, and just above the regional
carriers. For the
record, 4 AFA represented carriers were in the top 5 positions
in the survey, demonstrating that representation is a benefit to
customer service in the airline industry and not a hindrance.
Airline Quality
Ratings:
1.
Hawaiian - AFA
2.
AirTran - AFA
3.
JetBlue
4.
Northwest - AFA
5.
Alaska - AFA
6.
Southwest - TWU
7.
Frontier
8.
Continental -
IAM
9.
AMR Corp.'s American -
APFA
10. US Airways -
AFA
11. UAL Corp.'s United -
AFA
12.
Delta
13. SkyWest
14. Mesa -
AFA
15. Comair -
IBT
16. American Eagle -
AFA
17. Atlantic Southeast - AFA
Yesterday we sent Mr. Bastian the attached request for an apology for Northwest
flight attendants for his suggestion that unionized flight
attendants don't care about customers the way Delta flight
attendants do. That
was not only an insult to Northwest's dedicated flight attendant
group, but was also a slur against flight attendants
everywhere.
But more than his apology, based upon his earlier
comment, we eagerly await his endorsement for AFA to represent
all flight attendants at the new Delta. After all, our customers
deserve it.
In solidarity,
Janette Rook
NWA AFA MEC President
**Please visit
www.nwaafa.org to view a clip of Mr. Bastian's statements, from the
video Delta management distributed last
year.
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