Working Families e-Activist Network (WFN) Support and Training for WFN Administrators 1) e-Activist Training for New WFN Administrators The AFL-CIO has monthly trainings scheduled for the third Tuesday of each month from 2:00-4:00 PM Eastern.  The trainings are primarily for new administrators of the Working Family Network on the GetActive software.   Please RSVP by clicking on the training date that you wish to attend. Reserve your place for the in-person or web-based Working Families Network Training.  Tuesday, October 27, 2 p.m. - 4 p.m.  2) GetActive Support Center GetActive has a dedicated support person for the Working Families Network.  For help with daily support contact: Misha Popov, GetActive Support 202-609-6438 mpopov@getactive.com  You can also contact the general GetActive support center. It's open from 9:00 AM – 9:00 PM Eastern, 202-609-6437 or by email at: support@getactive.com. 3) GetActive Dashboard "Help" Menu On your GetActive dashboard you will find a "Help" menu with many options, including a list of trainings and online tutorials.   4)  User Guide The GetActive User Guide, available as a downloadable PDF document (3.5MB), is an excellent resource for learning all the basics of the GetActive suite.  You may view it on your computer using Adobe Reader or even print it out if you prefer a hard copy. To access the user guide from your GetActive dashboard click Help -> User Guide.   5) Multimedia Tutorials GetActive provides Flash tutorials on every main functional area of the software.   Regardless of if you have a PC or a Mac, our Flash tutorials are supported by either.  Just be certain you have the correct Flash Player installed on your computer.  For optimal load speed we recommend using a high speed Internet connection. Anyone new to GetActive or that has not used the software in a while will find these tutorials a great introduction to basic GetActive terminology and functionality.  Available tutorials include: Advocacy Center Design Community Networking Data Structure Export Events Fundraising General Overview Import List Management Messaging Website Management Authoring Website Management Overview To view a tutorial from your GetActive dashboard click Help -> Training -> Multimedia Tutorials. 6) Web Conference Classes GetActive offers interactive group trainings via web conference.  This learning format is great for anyone that benefits from a shared learning experience.  Participants are encouraged to ask questions and provide real world examples as it relates to the topic presented.  Our web conference classes are offered throughout the month at various times, with new classes introduced all of the time.  Available web conference classes include: Advocacy Center Design Community Networking Data Structure Export Events Fundraising Import List Management Messaging Website Management Authoring Website Management Overview To sign-up for a class from your GetActive dashboard, click Help -> Training -> Web Group-Based Training    7) Supplemental and Customized Trainings For more one-one-one instruction than what is offered through GetActive's tutorials or web conference classes, consider signing-up for supplemental training classes.  Supplemental trainings involve a GetActive employee working directly with your organization, either in-person or via web conference.  These classes can be useful in educating new hires, acquainting staff with GetActive product enhancements, and for meeting schedules on rapid deployments where the regular Group Web-Based Training schedule does not fit your needs. GetActive also offers customized trainings, which includes the coordinated development of product training within the context of your organization's best practices for the full range of your online activities. We will work with your management and training teams to tailor and augment our basic training materials or develop customized material that incorporates your policies and processes, design guidelines, and data management rules. Available supplemental training classes include: Advocacy Center Design Community Data Management Events Fundraising Messaging Website Manager/Publisher Website Authoring All supplemental classes are available at an hourly rate.  They may be purchased a la carte or bundled together in packages for a discount.  To sign-up for a class or to inquire about working with GetActive to construct a customized training plan, please contact your account manager or training@getactive.com. For more information on the Working Families Network and GetActive trainings please contact Chris Kenngott, AFL-CIO Online Mobilization and Working Families Network Manager at Ckenngot@aflcio.org or 202-637-5036.